Adaptive staff scheduling at Outpatient Department of Ntaja Health Center in Malawi - A queuing theory application

Adaptive staff scheduling at Outpatient Department of Ntaja Health Center in Malawi - A queuing theory application

Accurate staff scheduling is crucial in overcoming the problem of mismatch between staffing ratios and demand for health services which can impede smooth patient flow. Patient flow is an important process towards provision of improved quality of service and also improved utilization of hospital reso...

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Bibliographic Details
Main Authors: Kambombo Mtonga, Antoine Gatera, Kayalvizhi Jayavel, Mwawi Nyirenda, Santhi Kumaran
Format: Article
Language:English
Published: SAGE Publishing 2021-11-01
Series:Journal of Public Health Research
Subjects:
Patient queue
patient waiting time
patient flow
staff scheduling
single server multiple phase model
Online Access:https://www.jphres.org/index.php/jphres/article/view/2347

Internet

https://www.jphres.org/index.php/jphres/article/view/2347

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