Artificial intelligence, task complexity and uncertainty: analyzing the advantages and disadvantages of using algorithms in public service delivery under public administration theories
Purpose – This article revisits some theories and concepts of public administration, including those related to public value, transaction costs and social equity, to analyze the advantages and disadvantages of using artificial intelligence (AI) algorithms in public service delivery. The author seeks...
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Format: | Article |
Language: | English |
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Emerald Publishing
2023-08-01
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Series: | Digital Transformation and Society |
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Online Access: | https://www.emerald.com/insight/content/doi/10.1108/DTS-03-2023-0018/full/pdf |