Artificial intelligence, task complexity and uncertainty: analyzing the advantages and disadvantages of using algorithms in public service delivery under public administration theories

Artificial intelligence, task complexity and uncertainty: analyzing the advantages and disadvantages of using algorithms in public service delivery under public administration theories

Purpose – This article revisits some theories and concepts of public administration, including those related to public value, transaction costs and social equity, to analyze the advantages and disadvantages of using artificial intelligence (AI) algorithms in public service delivery. The author seeks...

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Bibliographic Details
Main Author: Stany Nzobonimpa
Format: Article
Language:English
Published: Emerald Publishing 2023-08-01
Series:Digital Transformation and Society
Subjects:
Artificial intelligence
Public administration
Algorithms
Digital services
Citizens
Online Access:https://www.emerald.com/insight/content/doi/10.1108/DTS-03-2023-0018/full/pdf

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