The influence of a hotel room experience and loyalty recognition of guests by employees on overall guest satisfaction in IHG hotels
The subject of this research is guest satisfaction in IHG hotels (Intercontinental Hotels Group). Various factors affect the overall evaluation of guest satisfaction and experience. The aim of the research is to determine whether the experience of the hotel room as a basic hotel product is more impo...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Visoka turistička škola strukovnih studija, Beograd
2023-01-01
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| Series: | Turističko Poslovanje |
| Subjects: | |
| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/0354-3099/2023/0354-30992331033L.pdf |