Is Customer Satisfaction Achieved Only with Good Hotel Facilities? A Moderated Mediation Model
Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of this research was to investigate the effect of customer perception of hotel faci...
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| Format: | Article |
| Language: | English |
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MDPI AG
2023-04-01
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| Series: | Administrative Sciences |
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| Online Access: | https://www.mdpi.com/2076-3387/13/4/108 |