Empathy and exclusion in the design process
Designers are now taught that empathy with users is crucial to technology design. We offer a warning that this dictum and its implementation, despite admirable intentions, can promote exclusion in design: Empathy will not bring the desired benefit to the design process if it is naively construed and...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2022-12-01
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| Series: | Frontiers in Human Dynamics |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fhumd.2022.1050580/full |