How transit improvements are perceived by passengers? Results of a before-after customer satisfaction survey
Although customer satisfaction surveys are widely utilized by transit agencies, there are limited analyses in the literature on the perception of passengers as a result of service improvements. A before-after study can help to evaluate the effect of changes from customers points of view and thus gua...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Transport, Warsaw University of Technology
2023-03-01
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| Series: | Archives of Transport |
| Subjects: | |
| Online Access: | http://aot.publisherspanel.com/gicid/01.3001.0016.2477 |