Factors associated with patient loyalty in private healthcare sector in Egypt
Purpose – This paper explores the effect of perceived service quality, trust, perceived value and perceived cost on patient satisfaction and loyalty as well as exploring the moderating role of the sociodemographic factors. Design/methodology/approach – The data were gathered from 462 patients via a...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2024-04-01
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| Series: | Journal of Humanities and Applied Social Sciences |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/JHASS-09-2023-0106/full/pdf |