Customer mistreatment and employees’ extra-role performance: A goal failure perspective
Although customer mistreatment has harmful consequences for employees and the organization, the boundary conditions of customer mistreatment have been largely neglected. This study conceptualizes Customer Mistreatment (CM) as a signaling failure regarding employees’ pursuit of tasks and social goals...
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| Format: | Article |
| Language: | English |
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HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE
2023-06-01
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| Series: | Ho Chi Minh City Open University Journal of Science - Economics and Business Administration |
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| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/2459 |