Exploring the Utility of Dutch Question Answering Datasets for Human Resource Contact Centres
We explore the use case of question answering (QA) by a contact centre for 130,000 Dutch government employees in the domain of questions about human resources (HR). HR questions can be answered using personnel files or general documentation, with the latter being the focus of the current research. W...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2022-10-01
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| Series: | Information |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2078-2489/13/11/513 |