Exploring the Utility of Dutch Question Answering Datasets for Human Resource Contact Centres

Exploring the Utility of Dutch Question Answering Datasets for Human Resource Contact Centres

We explore the use case of question answering (QA) by a contact centre for 130,000 Dutch government employees in the domain of questions about human resources (HR). HR questions can be answered using personnel files or general documentation, with the latter being the focus of the current research. W...

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Bibliographic Details
Main Authors:	Chaïm van Toledo, Marijn Schraagen, Friso van Dijk, Matthieu Brinkhuis, Marco Spruit
Format:	Article
Language:	English
Published:	MDPI AG 2022-10-01
Series:	Information
Subjects:	question and answering dataset Squad 2.0 question and answering dataset creation question and answering Dutch human resource dataset
Online Access:	https://www.mdpi.com/2078-2489/13/11/513

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