Assessment of the Middle Administrative Leadership's Awareness of the Implementation of the Concept of Total Quality Management (TQM) in Commercial Banks operating in Jordan
This study aims to identify the role of the modern concept of total quality management (TQM) and how it is applied by the middle management that links between senior management and clients in the most important service sector: banks. It also aims to identify the middle management's awareness an...
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| Format: | Article |
| Language: | English |
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Business School, Holy Spirit University of Kaslik (USEK)
2014-06-01
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| Series: | Arab Economic and Business Journal |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2214462514000036 |