Business Cards as a Mechanism to Encourage Patient Feedback About Trainees
This project sought to evaluate if business card distribution improved the utility of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys by serving as a feedback mechanism for trainees. Between fall 2018 and spring 2019, patient encounters for 6 cardiovascular disease...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
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Advocate Aurora Health
2021-07-01
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| Series: | Journal of Patient-Centered Research and Reviews |
| Subjects: | |
| Online Access: | https://institutionalrepository.aah.org/cgi/viewcontent.cgi?article=1802&context=jpcrr |
| _version_ | 1797717113084837888 |
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| author | Marc Atzenhoefer Jodie Ruffin David Parewski Nicole Deklotz M. Fuad Jan Ana Cristina Perez Moreno Suhail Q. Allaqaband |
| author_facet | Marc Atzenhoefer Jodie Ruffin David Parewski Nicole Deklotz M. Fuad Jan Ana Cristina Perez Moreno Suhail Q. Allaqaband |
| author_sort | Marc Atzenhoefer |
| collection | DOAJ |
| description | This project sought to evaluate if business card distribution improved the utility of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys by serving as a feedback mechanism for trainees. Between fall 2018 and spring 2019, patient encounters for 6 cardiovascular disease fellows were tracked over two 60-day periods. Six weeks were allowed for HCAHPS surveys to be returned. Business cards were subsequently deployed and encounters similarly tracked. During the control-group monitoring period, 721 patient encounters were logged and 80 (11.1%) surveys were returned. Qualitative feedback, in the form of free-response comments, was provided in 41 (51.3%) surveys. Business cards were then deployed and encounters similarly tracked. During the business card period, 508 patient encounters occurred and 97 (19.1%) surveys were returned. Qualitative feedback was provided in 52 (53.6%) surveys. No fellow-specific feedback was returned in either group. Business card use by trainees was associated with an improved rate of survey return, from 11.1% to 19.1%, but no effect on feedback to fellows or patient satisfaction scores was found. HCAHPS surveys were not useful in providing trainees with feedback. Immediate verbal feedback from patients via ancillary staff was observed. A method of relaying communication from patients to ancillary staff and medical education programs is needed. |
| first_indexed | 2024-03-12T08:32:35Z |
| format | Article |
| id | doaj.art-323f4a21509045079d2b3a5453fa67ed |
| institution | Directory Open Access Journal |
| issn | 2330-0698 |
| language | English |
| last_indexed | 2024-03-12T08:32:35Z |
| publishDate | 2021-07-01 |
| publisher | Advocate Aurora Health |
| record_format | Article |
| series | Journal of Patient-Centered Research and Reviews |
| spelling | doaj.art-323f4a21509045079d2b3a5453fa67ed2023-09-02T17:30:14ZengAdvocate Aurora HealthJournal of Patient-Centered Research and Reviews2330-06982021-07-018326727110.17294/2330-0698.1802Business Cards as a Mechanism to Encourage Patient Feedback About TraineesMarc Atzenhoefer0https://orcid.org/0000-0002-8055-6011Jodie Ruffin1https://orcid.org/0000-0003-4735-2161David Parewski2https://orcid.org/0000-0002-5652-7253Nicole Deklotz3https://orcid.org/0000-0003-4116-4282M. Fuad Jan4https://orcid.org/0000-0001-5072-710XAna Cristina Perez Moreno5https://orcid.org/0000-0001-9265-6880Suhail Q. Allaqaband6https://orcid.org/0000-0002-6067-0212Aurora Sinai/Aurora St. Luke’s Medical Centers, Milwaukee, WIAurora Sinai/Aurora St. Luke’s Medical Centers, Milwaukee, WIAurora St. Luke’s Medical Center, Milwaukee, WIAurora St. Luke’s Medical Center, Milwaukee, WIAurora Sinai/Aurora St. Luke’s Medical Centers, Milwaukee, WI; University of Wisconsin School of Medicine and Public Health, Madison, WIAdvocate Aurora Research Institute, Advocate Aurora Health, Milwaukee, WIAurora Sinai/Aurora St. Luke’s Medical Centers, Milwaukee, WI; University of Wisconsin School of Medicine and Public Health, Madison, WIThis project sought to evaluate if business card distribution improved the utility of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys by serving as a feedback mechanism for trainees. Between fall 2018 and spring 2019, patient encounters for 6 cardiovascular disease fellows were tracked over two 60-day periods. Six weeks were allowed for HCAHPS surveys to be returned. Business cards were subsequently deployed and encounters similarly tracked. During the control-group monitoring period, 721 patient encounters were logged and 80 (11.1%) surveys were returned. Qualitative feedback, in the form of free-response comments, was provided in 41 (51.3%) surveys. Business cards were then deployed and encounters similarly tracked. During the business card period, 508 patient encounters occurred and 97 (19.1%) surveys were returned. Qualitative feedback was provided in 52 (53.6%) surveys. No fellow-specific feedback was returned in either group. Business card use by trainees was associated with an improved rate of survey return, from 11.1% to 19.1%, but no effect on feedback to fellows or patient satisfaction scores was found. HCAHPS surveys were not useful in providing trainees with feedback. Immediate verbal feedback from patients via ancillary staff was observed. A method of relaying communication from patients to ancillary staff and medical education programs is needed.https://institutionalrepository.aah.org/cgi/viewcontent.cgi?article=1802&context=jpcrrfeedbackpatient satisfactioncommunication skillsdomains of clinical competencecardiovascular fellowshipgraduate medical education |
| spellingShingle | Marc Atzenhoefer Jodie Ruffin David Parewski Nicole Deklotz M. Fuad Jan Ana Cristina Perez Moreno Suhail Q. Allaqaband Business Cards as a Mechanism to Encourage Patient Feedback About Trainees Journal of Patient-Centered Research and Reviews feedback patient satisfaction communication skills domains of clinical competence cardiovascular fellowship graduate medical education |
| title | Business Cards as a Mechanism to Encourage Patient Feedback About Trainees |
| title_full | Business Cards as a Mechanism to Encourage Patient Feedback About Trainees |
| title_fullStr | Business Cards as a Mechanism to Encourage Patient Feedback About Trainees |
| title_full_unstemmed | Business Cards as a Mechanism to Encourage Patient Feedback About Trainees |
| title_short | Business Cards as a Mechanism to Encourage Patient Feedback About Trainees |
| title_sort | business cards as a mechanism to encourage patient feedback about trainees |
| topic | feedback patient satisfaction communication skills domains of clinical competence cardiovascular fellowship graduate medical education |
| url | https://institutionalrepository.aah.org/cgi/viewcontent.cgi?article=1802&context=jpcrr |
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