Verifying the moderating role of satisfaction on service quality and students’ accomplishment in ODL perspective
Purpose – Service quality and satisfaction in the ODL setting related to students’ accomplishments (performance, loyalty and career) were reconsidered. It was aimed at exposing the moderating role of satisfaction on service quality and accomplishment. It was also of interest to scrutinize how, in wh...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing
2019-12-01
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| Series: | AAOU Journal |
| Subjects: | |
| Online Access: | https://www.emerald.com/insight/content/doi/10.1108/AAOUJ-08-2019-0035/full/pdf?title=verifying-the-moderating-role-of-satisfaction-on-service-quality-and-students-accomplishment-in-odl-perspective |