A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies
The aim of the present study is to conduct a survey of the implementation of enterprise resource planning and customer relationship management systems in Iranian manufacturing and service companies. The focus of this survey is on some aspects of implementation of these systems including motivations,...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
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University of Tehran
2012-06-01
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| Series: | Journal of Information Technology Management |
| Subjects: | |
| Online Access: | https://jitm.ut.ac.ir/article_24999_74c304d011c4ed725a8c571468ae71b6.pdf |
| _version_ | 1818238033917378560 |
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| author | Payam Hanafizadeh Shabanm Dadbin masoud barati |
| author_facet | Payam Hanafizadeh Shabanm Dadbin masoud barati |
| author_sort | Payam Hanafizadeh |
| collection | DOAJ |
| description | The aim of the present study is to conduct a survey of the implementation of enterprise resource planning and customer relationship management systems in Iranian manufacturing and service companies. The focus of this survey is on some aspects of implementation of these systems including motivations, obstacles and problems, results obtained from implementation of these systems, criteria for selecting these systems, criteria for selecting suppliers of these systems, and key success factors in implementation of these systems. |
| first_indexed | 2024-12-12T12:35:14Z |
| format | Article |
| id | doaj.art-33953e5309e64436b1ae0c45c125a4f0 |
| institution | Directory Open Access Journal |
| issn | 2008-5893 2423-5059 |
| language | fas |
| last_indexed | 2024-12-12T12:35:14Z |
| publishDate | 2012-06-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | Journal of Information Technology Management |
| spelling | doaj.art-33953e5309e64436b1ae0c45c125a4f02022-12-22T00:24:21ZfasUniversity of TehranJournal of Information Technology Management2008-58932423-50592012-06-01411254010.22059/jitm.2012.2499924999A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian CompaniesPayam Hanafizadeh0Shabanm Dadbin1masoud barati2استادیار گروه مدیریت صنعتی، دانشگاه علامه طباطبایی، ایرانکارشناس ارشد مدیریت صنعتی، دانشگاه علامه طباطبایی، ایرانمربی، دانشگاه آزاد اسلامی، واحد نجفآباد، گروه مدیریت، اصفهان، ایرانThe aim of the present study is to conduct a survey of the implementation of enterprise resource planning and customer relationship management systems in Iranian manufacturing and service companies. The focus of this survey is on some aspects of implementation of these systems including motivations, obstacles and problems, results obtained from implementation of these systems, criteria for selecting these systems, criteria for selecting suppliers of these systems, and key success factors in implementation of these systems.https://jitm.ut.ac.ir/article_24999_74c304d011c4ed725a8c571468ae71b6.pdfcriteriaCustomer Relationship Management SystemEnterprise Resource Planning SystemImplementationImplementation MotiveImplementation Problems and ObstaclesSystem Provider |
| spellingShingle | Payam Hanafizadeh Shabanm Dadbin masoud barati A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies Journal of Information Technology Management criteria Customer Relationship Management System Enterprise Resource Planning System Implementation Implementation Motive Implementation Problems and Obstacles System Provider |
| title | A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies |
| title_full | A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies |
| title_fullStr | A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies |
| title_full_unstemmed | A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies |
| title_short | A Survey of the Implementation Aspects of Enterprise Resource Planning and Customer Relationship Management Systems in Iranian Companies |
| title_sort | survey of the implementation aspects of enterprise resource planning and customer relationship management systems in iranian companies |
| topic | criteria Customer Relationship Management System Enterprise Resource Planning System Implementation Implementation Motive Implementation Problems and Obstacles System Provider |
| url | https://jitm.ut.ac.ir/article_24999_74c304d011c4ed725a8c571468ae71b6.pdf |
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