Analysis of Online Transportation User Satisfaction Using the Customer Satisfaction Index (CSI) and Important Performance Analysis (IPA) Methods In Palembang City

Analysis of Online Transportation User Satisfaction Using the Customer Satisfaction Index (CSI) and Important Performance Analysis (IPA) Methods In Palembang City

The development of Information Technology today has brought many changes in various fields of human life. One of them is the field of transportation services. The existence of online transportation is slowly shifting the use of conventional public transportation. Online Transportation is a transpor...

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Bibliographic Details
Main Authors:	Merry Agustina, Vivi Sahfitri
Format:	Article
Language:	English
Published:	Informatics Department, Faculty of Computer Science Bina Darma University 2022-12-01
Series:	Journal of Information Systems and Informatics
Subjects:	online transportation, customer service index (csi), importance performance analysis (ipa)
Online Access:	http://journal-isi.org/index.php/isi/article/view/396

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