PENGARUH CUSTOMER ORIENTATION DAN COMPETITIVE ORIENTATION TERHADAP CUSTOMER SATISFACTION MELALUI SALESPERSON CUSTOMER ORIENTATION

The empirical investigation examines the influence of customer orientation and competitive orientation to customer satisfaction mediating with salesperson customer orientation in Smart Telecom company. The objective of this research was investigated the influence of customer orientation and competit...

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Bibliographic Details
Main Authors: Yoga Adiyanto, Deni Sunaryo
Format: Article
Language:Indonesian
Published: Universitas Serang Raya, Faculty of Economics and Business, Management Study Program 2017-09-01
Series:Sains Manajemen
Online Access:https://e-jurnal.lppmunsera.org/index.php/SM/article/view/291