The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students

The Impact of the E-Service Quality (E-SQ) of Online Databases on Users’ Behavioural Intentions: A Perspective of Postgraduate Students

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This study aimed to explore the impact of the e-service quality (E-SQ) of the online academic databases offered in the Jordanian academic institutions on end users’ behavioural intentions. To do that, the current study employed a quantitative survey approach to test a set of hypotheses and answer th...

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Bibliographic Details
Main Authors: Dia Zeglat, Fayiz Shrafat, Ziad Al-Smadi
Format: Article
Language:English
Published: EconJournals 2016-03-01
Series:International Review of Management and Marketing
Subjects:
e-service quality
users’ satisfaction
users’ behavioral intentions
academic online data bases
Online Access:https://dergipark.org.tr/tr/pub/irmm/issue/32106/355867?publisher=http-www-cag-edu-tr-ilhan-ozturk

Internet

https://dergipark.org.tr/tr/pub/irmm/issue/32106/355867?publisher=http-www-cag-edu-tr-ilhan-ozturk

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