The Effect of Employee Trust on Customer Satisfaction With Positive Emotions As Moderating Variable
Purpose: To prove and analyze positive emotions as a moderating variable to influence customer trust Satisfaction at the “Simple Group” café in Surabaya and Gresik. Design/methodology/approach: The analysis carried out is quantitative analysis using multiple linear regression to answer the probl...
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| Format: | Article |
| Language: | English |
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LPPM of Narotama University Surabaya
2022-09-01
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| Series: | IJEBD (International Journal of Entrepreneurship and Business Development) |
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| Online Access: | https://jurnal.narotama.ac.id/index.php/ijebd/article/view/1969 |