Customer satisfaction towards service recovery – A justice theory perspective
The main purpose of study was to examine how transformational leadership and trust have influence on employees’ organizational commitment in Vietnamese context. Survey data was collected from a sample of 321 employees from diverse occupation and organizations in Ho Chi Minh City, Vietnam. The result...
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| Format: | Article |
| Language: | Vietnamese |
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TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
2020-10-01
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| Series: | Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh |
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| Online Access: | https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/1078 |