Designing a conversational agent to promote teamwork and collaborative practices using design thinking: An explorative study on user experiences

Designing a conversational agent to promote teamwork and collaborative practices using design thinking: An explorative study on user experiences

Appearance, voice features, and communication style affect users trust in conversational agents (chatbots), but few studies have assessed what features users like and dislike. Using design thinking, we developed Susa, a conversational agent, to help workplaces promote teamwork and collaborative prac...

Full description

Bibliographic Details
Main Authors: Sofie Smedegaard Skov, Josefine Ranfelt Andersen, Sigurd Lauridsen, Mads Bab, Marianne Bundsbæk, Maj Britt Dahl Nielsen
Format: Article
Language:English
Published: Frontiers Media S.A. 2022-10-01
Series:Frontiers in Psychology
Subjects:
mental health
employee wellbeing
occupational psychology
teamwork
design thinking
participatory intervention
Online Access:https://www.frontiersin.org/articles/10.3389/fpsyg.2022.903715/full

Internet

https://www.frontiersin.org/articles/10.3389/fpsyg.2022.903715/full

Similar Items