The Spillover Effect of Emotional Labor: How It Shapes Frontline Employees’ Proactive Innovation Behavior
Frontline employees can generate tremendous value for both the customer and the organization through innovation. While prior research has revealed that frontline employees’ emotional labor significantly affects their own creativity, it is unclear whether it has a spillover effect on other frontline...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2023-08-01
|
| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/21582440231191791 |