Penerapan Case Based Reasoning pada Sistem Pendukung Keputusan Penanganan Komplain Penyewa Mall (Studi Kasus : Maspion Square Mall, Surabaya)
Abstract-One of the factors affecting the level of satisfaction of tenants in a mall is the speed and accuracy of the services provided by the manager of the mall, especially in terms of the handling of complaints. Case Based Reasoning is a method to resolve the issues with respect to the same event...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Departement of Electrical Engineering, Faculty of Engineering, Universitas Brawijaya
2016-04-01
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| Series: | Jurnal EECCIS (Electrics, Electronics, Communications, Controls, Informatics, Systems) |
| Online Access: | https://jurnaleeccis.ub.ac.id/index.php/eeccis/article/view/318 |