Digital clinical empathy in a live chat: multiple findings from a formative qualitative study and usability tests

Digital clinical empathy in a live chat: multiple findings from a formative qualitative study and usability tests

Abstract Background Clinical empathy is considered a crucial element in patient-centered care. The advent of digital technology in healthcare has introduced new dynamics to empathy which needs to be explored in the context of the technology, particularly within the context of written live chats. Giv...

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Bibliographic Details
Main Authors: Hanna Luetke Lanfer, Doreen Reifegerste, Winja Weber, Paula Memenga, Eva Baumann, Julia Geulen, Stefanie Klein, Anne Müller, Andrea Hahne, Susanne Weg-Remers
Format: Article
Language:English
Published: BMC 2024-03-01
Series:BMC Health Services Research
Subjects:
Clinical empathy
Empathy research
Qualitative content analysis
Usability tests
Live chat
Online Access:https://doi.org/10.1186/s12913-024-10785-8

Internet

https://doi.org/10.1186/s12913-024-10785-8

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