Investigating the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty (Case study: Divar website users)
The purpose of this study is to investigate the effect of offline service quality, electronic service quality, electronic satisfaction, commitment and trust on electronic loyalty of Divar website users. The statistical population of the study includes the users of Divar website in 2018. For the samp...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Rasht: Javad Deljoo Shahir
2018-12-01
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| Series: | New Applied Studies in Management, Economics & Accounting |
| Subjects: | |
| Online Access: | https://www.nasme-journal.ir/article_176339_82ed9b530b752ece58f806f23e9c1312.pdf |