Linking proactive personality to proactive customer-service performance: a moderated parallel mediation model
Abstract Drawing on the job demands-resources model and positive organizational scholarship, this study examines proactive personality as an antecedent of frontline employees’ proactive customer-service performance (PCSP). It also investigates the potential mediating role of positive psychological s...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Springer Nature
2023-10-01
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| Series: | Humanities & Social Sciences Communications |
| Online Access: | https://doi.org/10.1057/s41599-023-02219-3 |