Effects Of The Contextual Factors And The Individual Differences On Emotional Labor By Explaining The Moderating Role Of Emotional Intelligence
Extended Abstract Abstract Emotional labor, first introduced by Hochschild (1983), has attracted interest from researchers. Despite researchers' efforts to understand why and how emotions managed by managers in the workplace, in other words, by examining their emotional labor with the help of v...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Sistan and Baluchestan
2021-05-01
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| Series: | پژوهشهای مدیریت عمومی |
| Subjects: | |
| Online Access: | https://jmr.usb.ac.ir/article_6314_2a6e59cde87e588029ba342f1b7b8bd7.pdf |