The association between an established Chief Experience Officer role and hospital patient experience scores
The healthcare industry is currently reacting to multiple stakeholders demanding improvements to the patient experience. Some healthcare organizations are implementing new management structures, i.e., the role of Chief Experience Officer (CXO). This study statistically reviewed descriptors associate...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2021-04-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol8/iss1/9 |