The association between an established Chief Experience Officer role and hospital patient experience scores

The association between an established Chief Experience Officer role and hospital patient experience scores

The healthcare industry is currently reacting to multiple stakeholders demanding improvements to the patient experience. Some healthcare organizations are implementing new management structures, i.e., the role of Chief Experience Officer (CXO). This study statistically reviewed descriptors associate...

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Bibliographic Details
Main Authors: William Breen, Seongwon Choi, Kristina "Ria" Hearld, Stephen O'Connor, Edward Rafalski, Nancy Borkowski
Format: Article
Language:English
Published: The Beryl Institute 2021-04-01
Series:Patient Experience Journal
Subjects:
cxo
hcahps
patient experience
Online Access:https://pxjournal.org/journal/vol8/iss1/9

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