Customer experiences and return patronage in airport hotels: Evidence from OR Tambo International Airport, South Africa
Orientation: Although OR Tambo International Airport is the busiest airport in Africa, hotel occupancies and revenue per available room at or near the airport have been lower than the industry average. Research purpose: The aim of this research was to gain an improved understanding of customer exper...
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| Format: | Article |
| Language: | English |
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AOSIS
2018-05-01
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| Series: | Acta Commercii |
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| Online Access: | https://actacommercii.co.za/index.php/acta/article/view/471 |