Topic Modeling for Support Ticket using Latent Dirichlet Allocation
In the business world, communication over customers must be built properly to make it easier for companies to find out what customers want. Support ticket is one of the business instrument for communication between the customers and the companies. Through a support ticket, customers can respond, com...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Ikatan Ahli Informatika Indonesia
2022-12-01
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| Series: | Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) |
| Subjects: | |
| Online Access: | http://jurnal.iaii.or.id/index.php/RESTI/article/view/4542 |