The Role of the Customer’s Perception of Service Quality in the Relationship between Information Technology Competence and Customer Satisfaction , A field study applied on government sector
the present research aimed to test the significant relations between information technology Competence represented in two dimensions: it knowledge and it skills on the one hand and customer satisfaction represented in two dimensions: on employees and on services on the other hand, as well as the rol...
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| Format: | Article |
| Language: | Arabic |
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Faculty of Commerce, Port Said University
2023-07-01
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| Series: | Maǧallaẗ Al-Buḥūṯ Al-Mālīyyaẗ wa Al-Tiğāriyyaẗ |
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| Online Access: | https://jsst.journals.ekb.eg/article_316327_7d289dbf072deb1511c5169446ec350c.pdf |