An Analysis of Electronic Services Quality in Intellectual Property Using Gap Analysis and Importance Performance Analysis (IPA) as Public Service Quality Improvements

An Analysis of Electronic Services Quality in Intellectual Property Using Gap Analysis and Importance Performance Analysis (IPA) as Public Service Quality Improvements

This study measures the quality of Intellectual Property (IP) service accessed through websites (e-services) as the main characteristics of services. It is conducted by reviewing the expected service and the perceived service of service users. The research used an instrument adapted from the E-GovQu...

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Bibliographic Details
Main Author: Junaidi Abdillah
Format: Article
Language:English
Published: Badan Penelitian dan Pengembangan Hukum dan HAM 2022-03-01
Series:Jurnal Ilmiah Kebijakan Hukum
Subjects:
public service quality
e-government
intellectual property
dgip
Online Access:https://ejournal.balitbangham.go.id/index.php/kebijakan/article/view/2038

Internet

https://ejournal.balitbangham.go.id/index.php/kebijakan/article/view/2038

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