The effect of service excellence training: Examining providers' patient experience scores
Previous research and applied work has shown that communication-based training has the potential to impact important outcomes for healthcare organizations. Our institution developed and deployed Service Excellence, a communications-focused training, in our large academic cancer-focused healthcare sy...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2021-11-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol8/iss3/12 |