User factors affecting the use of digital services in five European regions and countries
Abstract Digitalisation has great potential to reduce costs, improve access and enhance user experience. However, it could also increase inequality, with some people struggling to access and use digital services. It is important to understand who is likely to be excluded in this way and why. This ca...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Nature Portfolio
2024-05-01
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| Series: | Scientific Data |
| Online Access: | https://doi.org/10.1038/s41597-024-03318-9 |