Service Trust, Loyalty, and Satisfaction: Do Clients Prefer Insurance Firms or Agencies? Evidence from Turkey
Insurance services are based on trust. Customers’ trust is limited to assessing companies and agents. Providers measure trust, loyalty, and satisfaction of clients who had claims under their insurance policies. Structural Equation Modeling was used to evaluate relationships between insurance agenci...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Nicolaus Copernicus University in Toruń
2024-01-01
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| Series: | Copernican Journal of Finance & Accounting |
| Subjects: | |
| Online Access: | https://apcz.umk.pl/CJFA/article/view/48223 |