Energy vehicle user demand mining method based on fusion of online reviews and complaint information
Understanding user demand is the basis for enterprises to improve their product quality and services. Online reviews have become a critical reflection of user demand. In particular, complaint information usually indicates defects in products or services. This study proposes a user demand mining meth...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2023-12-01
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| Series: | Energy Reports |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2352484723001464 |