Application of queuing theory in banking services
Bearing in mind the intense competition in the current economy and the increasing necessity of having more customers and keeping them loyal, this paper aims to apply the well known Queuing Theory in a bank agency to identify improvement opportunities in customer waiting time, from the assumption tha...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal de Santa Catarina
2016-03-01
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| Series: | Revista Produção Online |
| Subjects: | |
| Online Access: | http://producaoonline.org.br/rpo/article/view/2086 |