Improving the Quality of Indihome Complaints Service Using Lean Service Method (Case Study of Customer Care Plasa Telkom Solo)
PT. Telkom Indonesia is a company engaged in the telecommunications sector. Nowadays, the necessity for internet networks has increased, notably since the COVID-19 pandemic. Thus, PT. Telkom Indonesia as the largest telecommunications company in Indonesia need to improve the quality of service, espe...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Muhammadiyah University Press
2021-12-01
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| Series: | Jurnal Ilmiah Teknik Industri |
| Subjects: | |
| Online Access: | https://journals.ums.ac.id/index.php/jiti/article/view/15571 |