Does construction service provider's response matter? Understanding the influence of anecdotal information on online consumer decisions
The home improvement service industry is growing rapidly, and the advancement in technology has made information about service providers, such as customer reviews, accessible with a few clicks. However, the impact of anecdotal information, like reviews and a service provider's response to a rev...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2021-09-01
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| Series: | Developments in the Built Environment |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S266616592100020X |