When love matters. Experience and brand love as antecedents of loyalty and willingness to pay a premium price in streaming services

Purpose – This paper aims to test the effects of brand experience and brand love on brand loyalty and willingness to pay a premium price in streaming television services. Design/methodology/approach – Structural equation modelling was used to assess the proposed theoretical model drawing on data fro...

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Bibliographic Details
Main Authors: Mauricio Santos, Walesska Schlesinger
Format: Article
Language:English
Published: Emerald Publishing 2021-12-01
Series:Spanish Journal of Marketing-ESIC
Subjects:
Online Access:https://www.emerald.com/insight/content/doi/10.1108/SJME-11-2020-0201/full/pdf?title=when-love-matters-experience-and-brand-love-as-antecedents-of-loyalty-and-willingness-to-pay-a-premium-price-in-streaming-services