Assessment of sanitation service quality in urban slums of Khulna city based on SERVQUAL and AHP model: A case study of railway slum, Khulna, Bangladesh
Sanitation facilities are one of the major aspects of an urban area which has paramount importance on the quality of life and environment. The city of Khulna, 3rd largest city of Bangladesh, contains 8.14% slum of total area where poor sanitation facilities exist. Different Government and NGOs provi...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2019-04-01
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| Series: | Journal of Urban Management |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2226585618300992 |