Linking Resource-Based Strategies to Customer-Focused Performance for Professional Services: A Structural Equation Modelling Approach
This paper links professional service firms’ resource-based strategies to their customer-focused performance for formulating service quality improvement priorities. The research applies the structural equation modelling approach to survey data from Hong Kong construction consultants to test some hyp...
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Format: | Article |
Language: | English |
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International School for Social and Business Studies
2013-12-01
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Series: | International Journal of Management, Knowledge and Learning |
Subjects: | |
Online Access: | http://www.issbs.si/press/ISSN/2232-5697/2_165-184.pdf |