Linking Resource-Based Strategies to Customer-Focused Performance for Professional Services: A Structural Equation Modelling Approach

Linking Resource-Based Strategies to Customer-Focused Performance for Professional Services: A Structural Equation Modelling Approach

This paper links professional service firms’ resource-based strategies to their customer-focused performance for formulating service quality improvement priorities. The research applies the structural equation modelling approach to survey data from Hong Kong construction consultants to test some hyp...

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Bibliographic Details
Main Author: Ming-Lu Wu
Format: Article
Language:English
Published: International School for Social and Business Studies 2013-12-01
Series:International Journal of Management, Knowledge and Learning
Subjects:
organizational learning
core competences
strategic flexibility
customer satisfaction
structural equation model
professional services
Online Access:http://www.issbs.si/press/ISSN/2232-5697/2_165-184.pdf

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