The Influence of Employees’ Emotional Intelligence on CustomerLoyalty in the Service Industry
The purpose of this paper is to identify the impact of employees’ emotional intelligence on the level of their customers’ satisfaction. The field of hospitality was chosen, and the study covered the Booking global online platform. Content analysis of guest reviews and hotel ratings displayed a stron...
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| Format: | Article |
| Language: | deu |
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Edizioni Università di Cassino
2020-12-01
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| Series: | Democrazia e Diritti Sociali |
| Online Access: | https://www.democraziaedirittisociali.it/wp-content/uploads/2021/02/Holovko.pdf |