Public Attitude to Urban Public Transportation Services in Jember, Indonesia

Public Attitude to Urban Public Transportation Services in Jember, Indonesia

In this current condition, people’s interest in using public transportation in Jember is decreasing with a low load factor value below 50%. It can be caused by the quality of services provided by service providers to the satisfaction of public transport users. Importance-Performance Analysis (IPA) m...

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Bibliographic Details
Main Authors: Willy Kriswardhana, Nunung Nuring Hayati, Achmad Reza Kusdiyanto
Format: Article
Language:English
Published: Universitas Brawijaya 2022-04-01
Series:Civil and Environmental Science Journal
Subjects:
public transport
service quality
customer satisfaction
willingness to pay
Online Access:https://civense.ub.ac.id/index.php/civense/article/view/349

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