Assessing call centers’ success:
Business process outsourcing (BPO) is becoming one of the most growing industries in 21st Century and a significant workforce in the global economy. Revolution in telecommunications, free trade agreements, and cultural behavior in a number of developing countries paved the way for the growth of BPO...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2013-07-01
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| Series: | Egyptian Informatics Journal |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S111086651300008X |