Influence of employees' service-oriented behavior on service quality
In order to constantly improve the quality of service program, organizations in tourism industry, have to pay special attention to managing employees' behavior, especially those in the first line of service provision and their direct superiors. Encouraging the employees towards service-oriented...
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| Format: | Article |
| Language: | English |
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Visoka turistička škola strukovnih studija, Beograd
2015-01-01
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| Series: | Turističko Poslovanje |
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| Online Access: | http://scindeks-clanci.ceon.rs/data/pdf/0354-3099/2015/0354-30991515135V.pdf |