A cross-sectional study on the relationship between length of stay and patient satisfaction based on the SERVQUAL model

A cross-sectional study on the relationship between length of stay and patient satisfaction based on the SERVQUAL model

Abstract This cross-sectional study aimed to investigate the relationship between length of stay and different dimensions of patient satisfaction based on the SERVQUAL model. This study included 2,587 inpatients from forty-two clinical departments in a tertiary hospital in western China by using sys...

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Bibliographic Details
Main Authors: Yan Cai, Yuan Liu, Shanshan Liu, Cong Wang, Yan Jiang
Format: Article
Language:English
Published: Nature Portfolio 2025-02-01
Series:Scientific Reports
Subjects:
Patient satisfaction
Length of stay
Inpatients
Healthcare service
Online Access:https://doi.org/10.1038/s41598-025-90176-z

Internet

https://doi.org/10.1038/s41598-025-90176-z

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