The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel Employees
The intention of employees to leave their work negatively affects the service process in hotel businesses. Therefore, various managerial practices are being implemented to increase employees’ intention to voluntary continue their work in the businesses. In this study, the effect of the perceived org...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Istanbul University Press
2017-12-01
|
| Series: | Journal of Tourismology |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/pub/iuturizmoloji/issue/36431/413864?publisher=istanbul |
| _version_ | 1827200224045563904 |
|---|---|
| author | Özge Adan Gök Yılmaz Akgündüz Ceylan Alkan |
| author_facet | Özge Adan Gök Yılmaz Akgündüz Ceylan Alkan |
| author_sort | Özge Adan Gök |
| collection | DOAJ |
| description | The intention of employees to leave their work negatively affects the service process in hotel businesses. Therefore, various managerial practices are being implemented to increase employees’ intention to voluntary continue their work in the businesses. In this study, the effect of the perceived organizational support as a managerial practice and the job stress which is caused by the nature of the work on the intention of the employees to leave their work are examined. The universe of this research is employees who actively work in a 5-star hotel in July 2016, which are located in Izmir. 274 valid surveys were collected by the researchers. Multiple regression analysis was used to test the hypotheses which were developed based on the Social Exchange Theory. The analyses indicated that job stress and perceived organizational support are related to the employees’ turnover intention. Moreover, it is determined that job stress increases the employees’ voluntary turnover intention even though perceived organizational support reduces the turnover intention. Lastly, theoretical and managerial implications are discussed. |
| first_indexed | 2024-04-10T11:32:57Z |
| format | Article |
| id | doaj.art-438e0e587a8c429e8217157d06345c87 |
| institution | Directory Open Access Journal |
| issn | 2459-1939 |
| language | English |
| last_indexed | 2025-03-21T10:45:24Z |
| publishDate | 2017-12-01 |
| publisher | Istanbul University Press |
| record_format | Article |
| series | Journal of Tourismology |
| spelling | doaj.art-438e0e587a8c429e8217157d06345c872024-07-02T20:26:02ZengIstanbul University PressJournal of Tourismology2459-19392017-12-013223324The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel EmployeesÖzge Adan GökYılmaz AkgündüzCeylan AlkanThe intention of employees to leave their work negatively affects the service process in hotel businesses. Therefore, various managerial practices are being implemented to increase employees’ intention to voluntary continue their work in the businesses. In this study, the effect of the perceived organizational support as a managerial practice and the job stress which is caused by the nature of the work on the intention of the employees to leave their work are examined. The universe of this research is employees who actively work in a 5-star hotel in July 2016, which are located in Izmir. 274 valid surveys were collected by the researchers. Multiple regression analysis was used to test the hypotheses which were developed based on the Social Exchange Theory. The analyses indicated that job stress and perceived organizational support are related to the employees’ turnover intention. Moreover, it is determined that job stress increases the employees’ voluntary turnover intention even though perceived organizational support reduces the turnover intention. Lastly, theoretical and managerial implications are discussed.https://dergipark.org.tr/tr/pub/iuturizmoloji/issue/36431/413864?publisher=istanbulJob StressPerceived Organizational SupportTurnover IntentionHotel ManagementHuman Resource ManagementJob StressPerceived Organizational SupportTurnover IntentionHotel ManagementHuman Resource Management |
| spellingShingle | Özge Adan Gök Yılmaz Akgündüz Ceylan Alkan The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel Employees Journal of Tourismology Job Stress Perceived Organizational Support Turnover Intention Hotel Management Human Resource Management Job Stress Perceived Organizational Support Turnover Intention Hotel Management Human Resource Management |
| title | The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel Employees |
| title_full | The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel Employees |
| title_fullStr | The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel Employees |
| title_full_unstemmed | The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel Employees |
| title_short | The Effects of Job Stress and Perceived Organizational Support on Turnover Intentions of Hotel Employees |
| title_sort | effects of job stress and perceived organizational support on turnover intentions of hotel employees |
| topic | Job Stress Perceived Organizational Support Turnover Intention Hotel Management Human Resource Management Job Stress Perceived Organizational Support Turnover Intention Hotel Management Human Resource Management |
| url | https://dergipark.org.tr/tr/pub/iuturizmoloji/issue/36431/413864?publisher=istanbul |
| work_keys_str_mv | AT ozgeadangok theeffectsofjobstressandperceivedorganizationalsupportonturnoverintentionsofhotelemployees AT yılmazakgunduz theeffectsofjobstressandperceivedorganizationalsupportonturnoverintentionsofhotelemployees AT ceylanalkan theeffectsofjobstressandperceivedorganizationalsupportonturnoverintentionsofhotelemployees AT ozgeadangok effectsofjobstressandperceivedorganizationalsupportonturnoverintentionsofhotelemployees AT yılmazakgunduz effectsofjobstressandperceivedorganizationalsupportonturnoverintentionsofhotelemployees AT ceylanalkan effectsofjobstressandperceivedorganizationalsupportonturnoverintentionsofhotelemployees |